top of page
General information and cancellation policies

General information and cancellation policies

To confirm the reservation, the full balance of the tour is required within 48 hours of the scheduled date;
If the cancellation is made up to 48 hours before the scheduled date for the tour, no penalty is applied and the amount paid is fully refunded;
If the cancellation occurs 24 hours in advance of the scheduled date for the tour, 50% of the total amount will be retained;
In case of cancellation with less than 24 hours notice prior to the tour, or for no-show, the entire amount will be retained;
In case of bad weather, the tour can be postponed or cancelled. The decision to cancel the tour is made by the Captain , who  is required  to assess lake and weather conditions. In case of cancellation due to bad weather, the total amount paid will be refunded
​Payment methods
Advance payment by bank transfer ( IT66X0200859550000106080045 ) or PayPal;
Payment in cash or by credit card on the spot, in case of additions or changes to the service on the day of the tour.      
                                                             Privacy Policy

Privacy Policy

Pursuant to EU Regulation 2016/679 called "European Regulation on the protection of personal data" (GDPR) we inform users that the personal data entered on the site are treated with the methods and purposes described below. By processing of personal data pursuant to the law, we mean any operation or set of operations, carried out with or without the aid of electronic or automated means, concerning the collection, registration, organization, conservation, processing , modification, selection, extraction, comparison, use, interconnection, blocking, communication, dissemination, cancellation and distribution of data. In compliance with the provisions of the new Regulation on the protection of personal data, we inform you of the following:

  1. Data controller The data controller is La.Ma service snc via Benefizi 16 Malcesine Vr VAT number 04781040235 which will use them for the purposes indicated below. For further information you can contact us at the following email address: LAMASERVICE75@GMAIL.COM

  2. Object of the processing The personal and personal data (name, surname, email address) collected by us are provided by the user when requesting contact on the website

  3. Purpose of the processing Personal data is processed for purposes connected or instrumental to the activity of the dealer Cattoni Cristiano, such as archiving in its databases or carrying out direct mail marketing activities. In particular:

  • With the express consent of the interested parties for: Receiving a message sent via the "Contact" form. When completing the form, personal data (name and email address) are requested with which the user will subsequently be identified in order to send a reply to the email address indicated.

  1. Processing methods Personal data are processed based on principles of correctness, lawfulness and transparency. , will take place through suitable tools to guarantee the security and confidentiality of the interested party, through the use of suitable procedures that avoid the risk of loss, unauthorized access, illicit use and dissemination, in compliance with the limits and conditions set by the EU Regulation 2016/679. Personal data is subjected to both paper and electronic and/or automated processing. The data is processed by our staff, when engaged in the execution of the mandate given to us.

  2. Access to data The subjects who may become aware of the user's personal data as managers or agents (based on Article 13, Paragraph 1 of the GDPR) are: The Data Controller The staff of the Data Controller, for the fulfillment of user requests Personal data will not be disclosed to third parties.

  3. Data communication The data may be communicated to Supervisory Bodies, Judicial Authorities and other third parties to whom the communication is mandatory by law, including the scope of prevention/repression of any illegal activity connected to access to the site and /or when sending a request.

  4. Data transfer The management and storage of personal data will take place on servers located in Italy of the Data Controller and/or of third-party companies and appointed as Data Processors. The data will not be transferred outside the European Union.

  5. Data retention period The personal data of site users who send a request for information via the contact form will be kept for the time strictly necessary to complete the request, for the purposes illustrated in point 3. The data collected for contact form sending activities, will be entered in the company database and kept for the duration of the service, at the end of which they will be canceled or made anonymous within the time established by law. If the consent to the specific treatment is revoked by the interested party, the data will be canceled or made anonymous within 72 hours of receiving the revocation. Pursuant to Art. 13, paragraph 2, letter (f) of the Regulation, we inform you that all the data collected will not in any case be subject to any automated decision-making process, including profiling.

  6. Rights of the interested party Users can always exercise the rights set out in articles 13 (Comma 2), 15, 18, 19 and 21 of the GDPR, summarized here in the following points: The interested party has the right to obtain confirmation of the existence of data concerning him, even if not yet communicated, and to have their communication in an intelligible form; The interested party has the right to ask the Data Controller for access to personal data, the integration, rectification, cancellation of the same or the limitation of the treatments that concern him or to oppose their treatment, in addition to the right to portability some data; You have the right to lodge a complaint with the Guarantor for the protection of personal data, following the procedures and indications published on the official website of the Authority su; The exercise of rights is not subject to any formal constraint and is free. Starting from the receipt of this informative communication, consent to the processing of personal data referred to in the points above will be deemed to have been granted.

  7. How to exercise rights Users can exercise their rights at any time by sending an email to 

bottom of page